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FAQ Page - What You Need to Know

To address your queries about our services, we have compiled a list of frequently asked questions (FAQs) and provided detailed answers to each one.

Will I need to vacate my property during odor removal?

In most cases, you can remain in your property during odor removal. Our experts will provide guidance on any necessary precautions.

How long does the fire damage restoration process typically take?

The timeline varies based on the extent of damage and the specific restoration needs. Our team will provide an estimated timeframe during the consultation.

Get ready for an appointment:

We aim to deliver outstanding customer service and the cleaning of the highest quality with each client:

  • Our specialists will need access to a water faucet.
  • If there are certain areas or spots on the premise that require extra attention, please notify our technicians during the pre-cleaning inspection, and we’ll focus on pre-spotting more intensively.
  • In case we need to move furniture, we’ll ask you to take all breakables and other objects off anything we need to move. Only electronic and very massive, weighty objects will remain untouched.
  • Please have pets removed from the area.
  • Moreover, it takes the carpet an 6-8 hours to dry. During this period, keep pets and children off the floor and avoid stepping on it with the shoes.
  • Please, postpone rearranging any objects on the floor for 24 hours after we cleaned the carpet.
  • Be careful and don’t slip on the wet floors immediately after cleaning.

Our carpet cleaning process is safe for any properly installed carpet. If you are aware of any installation problems or issues, please inform our technician prior to cleaning so that we may take extra precautions.

How Many Tiles do I Need?

Tiles are usually sold by the square feet, so the area to be tiled needs to be carefully measured to establish how many square feet are involved. This can be done by your tile contractor. Note that there is always a degree of waste resulting from the cuts required to achieve your tile layout. The contingency allowance for wastage is best estimated by your tile contractor, but is typically between 15%, depending on the tiles being used and the complexity of the particular design and layout.

Do you use subcontractors?

We don’t. Unlike the franchises, our technicians are only ProGeneralService employees. Every member of our team is screened, insured, and bonded. No matter what, we assure you that you will work with the best crew ever!

Will odor removal harm my belongings or surfaces?

No, our techniques are safe for your belongings and surfaces. We ensure thorough odor removal without causing damage.

Can I choose any color for my exterior painting project?

Absolutely! Our Color Consultation service assists you in selecting colors that match your preferences and property’s aesthetics.

Will air duct cleaning reduce energy costs?

Air duct cleaning can potentially contribute to energy savings. Removing dust and debris from the ducts helps improve airflow and allows the HVAC system to operate more efficiently. When the system runs efficiently, it doesn’t have to work as hard to heat or cool the space, resulting in potential energy savings.

Is Ceramic Tile Expensive?

The cost of ceramic tile when installed by a professional is typically higher than many other floor coverings. However, because of its durability, it is also considered to be the least expensive in the long term. Occasionally, a tile may be cracked or broken, but the entire floor will never have to be replaced, except in rare cases. Most other types of floors, such as carpet and vinyl flooring, will eventually need to be replaced.

Why is air duct cleaning important?

Air duct cleaning is important for several reasons. It helps remove accumulated dust, allergens, pet dander, and other pollutants from the ducts, improving the quality of the air you breathe. It also helps maintain the efficiency of your HVAC system, which can lead to energy savings and extended equipment lifespan.

How long does an interior painting project typically take?

The timeline varies based on the size of the space and the complexity of the project. Our team will provide an estimated timeframe during the consultation.

Does exterior painting increase property value?

Yes, a well-executed exterior paint job can enhance curb appeal and raise the perceived value of your property.

How often should I have my RV or trailer cleaned?

Regular cleaning depends on usage and exposure to road conditions. Generally, it’s recommended to clean before and after trips.

Can carpet cleaning remove odors?

Yes, carpet cleaning can help eliminate unpleasant odors. Professional cleaners often use specialized deodorizing treatments that target and neutralize odors trapped in the carpet fibers. However, the effectiveness of odor removal may depend on the source and severity of the odor. It’s best to discuss specific odor concerns with the cleaning company beforehand.

What are the signs that indicate my dryer vent needs cleaning?

There are several warning signs that suggest your dryer vent requires cleaning:

  • Clothes take longer than usual to dry, indicating reduced airflow.
  • The exterior of the dryer becomes unusually hot during operation.
  • Lint and debris accumulation around the dryer or vent opening.
Can I clean air ducts myself?

While it’s possible to perform basic maintenance tasks like cleaning registers and grilles, professional air duct cleaning requires specialized equipment and expertise. DIY cleaning attempts without the proper tools and knowledge may lead to damage or inadequate cleaning. It’s generally recommended to hire a professional for thorough air duct cleaning.

What are the costs for your carpet cleaning services?

Professional Carpet Cleaning costs average between $0.15 and $0.3 per sq.ft. or while a room is average $40.
Additional Carpet Cleaning Costs:
The above estimated costs just take the cleaning into consideration. However, you might want extra cleaning for spots, repairs, or help with moving furniture. These are all extra services which lead to additional costs.
To estimate the cost of the service, you can use your carpet cleaning estimate calculator.
ProGeneralService offers special coupons based on the area of the room.

How do I know my air ducts need cleaning?

The obvious reason is that they do get very dirty, but there are other factors to consider when determining the need for regular air duct cleaning of your HVAC system:

  • Mold around air vents
  • Mold in air vents
  • Dust around air vents
  • Do you have any pets? (dogs, cats, etc…)
  • Do any of the occupants have allergies or asthma
  • Is there any cigarettes or cigar smoke in the home
  • Has there been any water contamination or damage to the home or HVAC system
  • Any home renovations or remodeling projects
  • Suspect rodent/insect infestation

Normally, you’ll begin to notice some signs when your air ducts are no longer working properly. You may smell a bad odor, but you may also see dust coming out of the system when the air flows, or just actually see the debris or mold. Uneven air flow may also indicate it’s time to call an air ducts cleaning company nearby.

How long does it take for carpets to dry after cleaning?

The drying time after carpet cleaning varies depending on several factors, such as the cleaning method used, carpet thickness, humidity levels, and airflow. In general, carpets can take anywhere from a few hours to a full day to dry completely. Proper ventilation and air circulation can help expedite the drying process.

Is your service suitable for both residential and commercial spaces?

Yes, our Drywall Services are tailored for both homes and businesses seeking impeccable wall solutions.

When to Choose Disinfection?

Disinfection is the preferred choice when a higher level of germ eradication is necessary. It’s particularly important in areas where the risk of infection is greater. Examples include:

Healthcare Facilities: Hospitals, clinics, and doctor’s offices require thorough disinfection to prevent the spread of contagious illnesses.

Public Spaces: Disinfection is essential in high-traffic areas like gyms, schools, and public transportation to reduce the risk of disease transmission.

Do you accept credit cards or financing options?

We accept almost every credit card. We also accept check, cash, PayPal and financing options available to our customers.
For more details, give us a call today.

Will my property be protected during the installation or repair process?

Yes, our team takes great care to protect your property and belongings during the project, minimizing any potential disruptions.

How is ozone treatment different from air filtration?

Air filters trap particles that are floating in the air onto a membrane as they are drawn into the filter. They normally do not have an impact on odors, but in some cases, certain gases can be trapped as well. An odor molecule must get passed through the membrane in order to be captured, so filters are unable to affect the source of the odors. Ozone generators on the other hand, send out O3 into the treatment area to oxidize and remove odors at their source.

Can you match existing tile designs for repair or replacement?

Yes, we make every effort to match the existing tile design for a seamless repair or replacement.

Is your service suitable for both residential and commercial properties?

Certainly! Our Exterior Painting Service caters to both homes and various commercial properties seeking a fresh, appealing look.

What types of repairs do your handyman services cover?

Our handyman services cover a wide range of repairs, maintenance tasks, installations, and more, making your life easier.

Do I need to supply the materials?

If you have the materials, that’s great, but if not, a member of our team can happily go to a local merchant and get what you need. We’ll try to get ready, but sometimes it’s not possible, so will need to go back or pop out.

Can I choose the tile materials and designs?

Yes, we collaborate with you to choose materials and designs that match your preferences and the aesthetics of your spaces.

Can you handle both residential and commercial handyman needs?

Absolutely! Our Handyman Services cater to both homes and businesses seeking efficient and reliable maintenance solutions.

Can I Clean My Dryer Vent Myself?

While there are DIY methods for cleaning dryer vents, professional dryer vent cleaning is recommended for several reasons. Our trained technicians have the expertise and specialized equipment to access and clean the entire vent system thoroughly. Additionally, DIY cleaning may not effectively remove all the debris and may even cause damage to the vent if not done correctly.

How much does professional dryer vent cleaning cost?

The cost of professional dryer vent cleaning can vary depending on factors such as the length of the vent, the level of blockage, and your location.

  • First floor dryer vent cleaning costs $89 to $120.
  • Second floor dryer vent cleaning costs $120
  • Roof dryer duct cleaning costs $140 to $200.

ProGeneralService offers special coupons.

Will painting disrupt my daily routine?

We make every effort to minimize disruption. Our efficient methods ensure a swift process with minimal inconvenience.

Will cleaning harm the exterior or interior of my RV or trailer?

No, our techniques are safe for both the exterior and interior. We ensure thorough cleaning without causing damage.

Will tile installation disrupt my daily routine?

We strive to minimize disruptions during installation, working efficiently while ensuring a high-quality result.

Can odor removal improve indoor air quality?

Yes, eliminating odors contributes to better indoor air quality. A fresh environment promotes a healthier and more comfortable living or working space.

Can I clean my RV or trailer myself?

While DIY cleaning is possible, professional cleaning ensures thorough results and a polished finish.

What is carpet cleaning?

Carpet cleaning refers to the process of removing dirt, stains, and allergens from carpets to restore their appearance, hygiene, and overall cleanliness.

How can I request my free quote?

We’re happy to provide you with a free, firm, upfront quote before we begin any work.
To request your free quote, simply give us a call or fill out the form.
We respond quickly and do our best to provide you with an estimate of the cost as soon as possible.

When to Choose Sanitization?

Sanitization is a suitable option when you want to reduce the number of germs to a level that is considered safe for everyday activities. It’s commonly used in environments where there is a lower risk of infection transmission. For instance:

Food Preparation Areas: Kitchens, restaurants, and dining spaces can benefit from regular sanitization to ensure food safety.

Household Surfaces: Sanitizing surfaces like countertops, cutting boards, and utensils can help prevent the spread of common bacteria.

Is there a guarantee for your services?

Our customers trust us with all of their cleaning and handyman needs because:

With ProGeneralService, you know you’re getting the best services, backed by a 100%-satisfaction guarantee.

If you’re not completely satisfied with the results of ProGeneralService’s services, we’ll quickly take the next steps to fix it –

  • Redo for your satisfaction
  • Refund the money you paid for the service if you are still not satisfied after the redo
  • Repair any damage caused by our work, at our expense.
What is a MERV rating? What is a HEPA filter?

Minimum Efficiency Reporting Values, or MERVs, report a filter’s ability to capture larger particles between 0.3 and 10 microns (µm).

This value is helpful in comparing the performance of different filters. The higher the MERV rating the better the filter is at trapping specific types of particles.

HEPA is a type of pleated mechanical air filter. It is an acronym for “High Efficiency Particulate Air [filter]” (as officially defined by the U.S. Department of Energy). This type of air filter can theoretically remove at least 99.97% of dust, pollen, mold, bacteria, and any airborne particles with a size of 0.3 microns (µm). The diameter specification of 0.3 microns responds to the worst case – the most penetrating particle size (MPPS). Particles that are larger or smaller are trapped with even higher efficiency. Using the worst case particle size results in the worst case efficiency rating (i.e. 99.97% or better for all particle sizes).

All air cleaners require periodic cleaning and filter replacement to function properly. We recommend changing air filters every 3-6 months.

Can you handle both small repairs and large installations?

Absolutely! Our skilled team is equipped to handle projects of all sizes, from minor repairs to extensive installations.

Can I choose specific areas for disinfection?

We offer customizable service plans that allow you to target specific areas based on your needs.

How often should you have your ducts cleaned?

The National Air Duct Cleaners Association (NADCA) recommends getting your air ducts cleaned every three to five years.

Will I need to stay off the furniture after cleaning?

We recommend allowing the upholstery to dry before use. Our experts can provide guidelines for proper drying times.

Can you repair or replace a single damaged tile?

Yes, our experts can repair or replace individual tiles, seamlessly blending them with the existing ones.

How quickly should I address mold growth?

Swift action is essential. Mold can spread rapidly and cause further damage. Contact us as soon as you suspect mold growth.

Will my property be restored to its pre-fire condition?

Our goal is to restore your property as closely as possible to its pre-fire condition. We strive for excellence in every aspect of restoration.

What are the costs for your tile & grout cleaning services?

Professional Tile and Grout Cleaning costs average between $0.5 and $3 per square foot.

These costs are often affected by levels of filth covering tile and grout, floor tile materials and condition, and other services requested such as sealing or tile buffing/polishing.

ProGeneralService offers special coupons based on the area of the room.
You can make a rough online calculation of the cost of tile and grout cleaning on our site.

How can I tell if my indoor air quality is poor?

Signs of poor indoor air quality include allergies, respiratory issues, odors, and excessive dust. Our assessment can provide a clear picture.

Do you work with insurance companies?

Yes, we have experience working with insurance companies to help streamline the restoration process and ensure a smooth experience for you.

How long does the sanitization process take?

The duration varies based on the size and complexity of the area. Our team will provide an estimated timeframe during the consultation.

What equipment do you use for water extraction and structural drying?

We use specialized equipment such as water extractors, dehumidifiers, and air movers to efficiently remove water and dry structures.

What are the costs for your ductwork cleaning services?

Fill out the form or call (713) 489-8044 and a representative will assist you with any questions you may have about the services you require.

The U.S. EPA says that “duct cleaning services typically – but not always – range in cost from $450 to $1000 per heating and cooling system, depending on the services offered, the size of the system to be cleaned, system accessibility, climatic region, and level of contamination”.

To estimate the cost of the service, you can use your air duct cleaning estimate calculator.

Avoid advertisements for “$99 whole house specials” and other sales gimmicks. These companies often charge a nominal fee and do a poor job of cleaning of air ducts. These companies may also persuade the consumer into unneeded services, with and/or without their permission!

How often should I consider professional tile and grout cleaning?

We recommend scheduling a thorough cleaning every 12-24 months to maintain the beauty and hygiene of your surfaces.

Do you offer emergency handyman services?

While we primarily focus on scheduled services, we do our best to accommodate urgent requests when possible.

Will mold remediation disrupt my daily routine?

We make every effort to minimize disruption. Our efficient methods ensure a swift process with minimal inconvenience.

Will the handyman service disrupt my daily routine?

We strive to minimize disruption. Our efficient methods ensure a swift process with minimal inconvenience.

Can you handle both residential and commercial water damage restoration?

Absolutely! Our Water Damage Cleanup and Restoration services cater to both homes and businesses, providing swift and efficient solutions.

Can improved indoor air quality benefit my health?

Yes, improved air quality can lead to better respiratory health, fewer allergies, and an overall enhanced sense of well-being.

Can you match the texture of my existing walls during repairs?

Absolutely! Our texture matching service ensures repaired areas blend seamlessly with the rest of the wall.

How Can I Prevent Dryer Vent Clogs in the Future?

Regular dryer vent maintenance is the key to preventing future clogs and ensuring optimal dryer performance. In addition to professional cleaning, we recommend the following tips:

  • Clean the lint filter after every load of laundry.
  • Inspect the vent hood outside the house periodically and remove any debris or obstructions.
  • Avoid overloading the dryer, as it can lead to increased lint buildup.
  • Schedule annual dryer vent cleaning to remove any accumulated debris and ensure proper airflow.
Can I maintain improved indoor air quality on my own?

While simple measures like regular cleaning can help, professional solutions ensure thorough and lasting improvements in indoor air quality.

How Can I Schedule a Dryer Vent Cleaning?

Scheduling a dryer vent cleaning with us is simple. You can reach out to us via phone, email, or our website’s contact form to request an appointment. Our friendly customer service team will assist you in selecting a convenient date and time for the cleaning. We strive to accommodate your schedule and address your needs promptly.

How long does it take to dry a flooded house?

It depends on the severity of the damage. On average, it can take from 12 hours to a few weeks.

How long does an exterior painting project typically take?

The timeline varies based on the size and complexity of the project. Our team will provide an estimated timeframe during the consultation.

Is your service suitable for both residential and commercial spaces?

Absolutely! Our Exceptional Tile and Grout Cleaning is tailored for homes, offices, and various commercial establishments.

Can I use air fresheners instead of professional odor removal?

Air fresheners may mask odors temporarily, but professional odor removal targets and eliminates the source of the odor for lasting results.

Get Ready for an Appointment:
  • Our specialists will need access to a water faucet.
  • If there are certain areas or spots on the premise that require extra attention, please notify our technicians during the pre-cleaning inspection and we’ll focus on pre-spotting more intensively.
  • Let our technicians know about cracked tiles, loose grout, and other flaws.
  • In case we need to move furniture, we’ll ask you to take all breakables and other objects off anything we need to move. Only electronic and very massive, weighty objects will remain untouched.
  • Be careful and don’t slip on the wet floors immediately after cleaning. Moreover, it takes the sealers half an hour to dry. During this period, keep pets and children off the floor and avoid stepping on it with the shoes.
  • Please, postpone rearranging any objects on the floor for 2 days after we cleaned the tiles.

If the tile & grout was installed correctly, the cleaning procedure will not harm it.

How is ozone treatment different from deodorizers?

Most deodorizers use a fragrance formulation to counteract odors combined with fragrances to help cover them up. The fragrances used in deodorization will normally leave some residue in the air and on surfaces. Some people find these fumes unpleasant, while those who are highly sensitive may have a reaction. Ozone, on the other hand, is designed to oxidize odors at their source. It usually dissipates less than an hour, leaving the air smelling fresh, with no residue. In fact, it will even eliminate the heavy smell that can linger from a deodorizer.

Why is carpet cleaning important?

Carpet cleaning is important for maintaining a healthy indoor environment. Carpets can accumulate dust, pet dander, allergens, and stains over time, which can affect indoor air quality and potentially cause respiratory issues or allergies. Regular cleaning helps remove these contaminants, extends the life of the carpet, and keeps it looking fresh.

How can I request my free quote?

ProGeneralService offers free in-home inspections so that there are no surprises when it comes time to pay for the air duct cleaning service – we want our customers to be informed about what needs to be done before any work is started! We also believe in providing quality work at a fair price.

All of our services come with a 100%-satisfaction guarantee so that you can rest assured knowing your money was well spent.

Can I have both the interior and exterior cleaned in one session?

Absolutely, our cleaning services are customizable. You can choose a comprehensive cleaning session for both interior and exterior.

Do you provide commercial services?

ProGeneralService will take care of every customer and complete any project. No matter the size of your project, we comply with all your needs, budget, and purposes!

What methods are used for carpet cleaning?

There are several methods of carpet cleaning, including steam cleaning (hot water extraction), dry cleaning, bonnet cleaning, and encapsulation. Each method has its advantages and is suitable for different types of carpets and specific cleaning needs. Professional carpet cleaners can recommend the most appropriate method for your carpets.

How often should I clean my dryer vent?

The frequency of dryer vent cleaning depends on various factors, including the usage of your dryer and the type of venting material. As a general guideline, it is recommended to clean the dryer vent at least once every year. However, if you have a larger household and use the dryer frequently, it might be necessary to clean it every six months.

Can I request a handyman for multiple tasks in one appointment?

Absolutely! We can tackle multiple tasks during a single appointment, optimizing your time and convenience.

Why is smoke residue just as dangerous as the flames of a fire?

Smoke residue is just as dangerous as the flames of a fire. Smoke inhalation can cause respiratory problems, and the residue can also be toxic. This residue is actually unspent fuel and sets the foundation for a subsequent fire.

Can air duct cleaning improve allergies or respiratory issues?

Air duct cleaning can potentially improve allergies or respiratory issues by reducing the presence of allergens and irritants in the air. However, it’s important to note that air duct cleaning is just one aspect of addressing these issues. Consult with a medical professional to determine the best course of action for your specific circumstances.

How do I select the right colors for my interior?

Our Color Consultation service helps you choose colors that complement your style and space, ensuring a cohesive and pleasing result.

How bad is water damage to a house?

The effects of water damage can be severe and can go unnoticed until it’s too late. It can trigger gradual structural deterioration and mold growth, which in turn can cause health concerns.

What is air duct cleaning?

Air duct cleaning is the process of removing dirt, debris, and contaminants from the HVAC (Heating, Ventilation, and Air Conditioning) system’s ductwork to improve indoor air quality and ensure proper system functionality.

How do I know if I have a mold problem in my property?

Signs include visible mold, a musty odor, and health symptoms. Our mold inspection can provide a definitive assessment.

Are your methods safe for pets and children?

Yes, our methods prioritize safety for all occupants, including pets and children. We use certified techniques and products.

Will the service disrupt my daily routine?

We strive to minimize disruption. Our efficient methods ensure a quick process with minimal downtime.

How is air duct cleaning performed?

Professional air duct cleaning typically involves a combination of methods. These may include using specialized brushes, high-powered vacuums, and compressed air to dislodge and remove debris from the ducts. The process also includes cleaning other components of the HVAC system, such as registers, grilles, and coils.

What types of odors can you remove?

We can effectively remove a wide range of odors, including pet odors, smoke, cooking smells, and more. Our experts tailor solutions to each odor type.

How Long Does Dryer Vent Cleaning Take?

The duration of the dryer vent cleaning process may vary depending on the vent’s length, complexity, and the amount of accumulated debris. In general, the cleaning process typically takes between 30 minutes to an hour. Our experienced technicians work efficiently to minimize any inconvenience to you and ensure a thorough and effective cleaning.

How quickly should I seek water damage cleanup and restoration after an incident?

The sooner, the better. Prompt action minimizes damage and prevents further issues like mold growth. Contact us immediately for assistance.

What types of damage can you repair?

We can repair a range of issues, including cracks, holes, water damage, and other imperfections in your drywall.

Can you handle both residential and commercial fire damage restoration?

Absolutely! Our Fire Damage Restoration services cater to both homes and businesses seeking comprehensive restoration solutions.

What is the Difference Between Wall and Floor Tiles?

Wall tiles, because they are not intended to be load bearing, are typically thinner, lighter and softer than floor tiles. Wall tile glazes are not designed to handle the abrasive forces from foot traffic. Increasingly, floor tiles are being applied to walls and this is no problem so long as the walls are strong enough to support their weight and proper ceramic tile installation methods are used. However, it is not usual to recommend using wall tiles in floor applications.

Do I need to move furniture before painting?

We recommend moving furniture away from walls to ensure proper access. However, we also provide furniture moving services for your convenience.

Will my property be protected during the restoration process?

Yes, we take great care to protect your property and belongings during the restoration process, minimizing any potential disruptions.

Can I prevent future stains on my upholstery?

Yes, we provide recommendations to prevent future stains, including proper maintenance and addressing spills promptly.

How often should carpets be professionally cleaned?

The frequency of professional carpet cleaning depends on various factors, including foot traffic, pets, and individual circumstances. As a general guideline, it’s recommended to have carpets professionally cleaned at least once every 12 to 18 months. However, high-traffic areas or homes with pets or allergies may require more frequent cleaning.

Can you remove all types of stains?

Our experts are skilled in removing various types of stains. While some may be more stubborn, we make every effort to effectively remove them.

Is professional carpet cleaning safe for children and pets?

Professional carpet cleaning, is generally safe for children and pets. However, it’s advisable to keep them away from the cleaned area until the carpet is fully dry. Additionally, discuss any specific concerns or allergies you may have with the cleaning company.

What are the costs for your upholstery cleaning services?

Upholstery Cleaning costs can range in prices depending on what type of upholstery you need cleaned and how large the furniture is.

Steam upholstery cleaning can cost around $10 to $200 per furniture item.
ProGeneralService offers special coupons. Contact us now ☏ (713) 489-8044 for a FREE, No-Obligation Quote!

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