FAQ

In most cases, you can remain in your property during odor removal. Our experts will provide guidance on any necessary precautions.

The timeline varies based on the extent of damage and the specific restoration needs. Our team will provide an estimated timeframe during the consultation.

We aim to deliver outstanding customer service and the cleaning of the highest quality with each client:

• Our specialists will need access to a water faucet.
• If there are certain areas or spots on the premise that require extra attention, please notify our technicians during the pre-cleaning inspection, and we’ll focus on pre-spotting more intensively.
• In case we need to move furniture, we’ll ask you to take all breakables and other objects off anything we need to move. Only electronic and very massive, weighty objects will remain untouched.
• Please have pets removed from the area.
• Moreover, it takes the carpet an 6-8 hours to dry. During this period, keep pets and children off the floor and avoid stepping on it with the shoes.
• Please, postpone rearranging any objects on the floor for 24 hours after we cleaned the carpet.
• Be careful and don’t slip on the wet floors immediately after cleaning.

Our carpet cleaning process is safe for any properly installed carpet. If you are aware of any installation problems or issues, please inform our technician prior to cleaning so that we may take extra precautions.

Tiles are usually sold by the square feet, so the area to be tiled needs to be carefully measured to establish how many square feet are involved. This can be done by your tile contractor. Note that there is always a degree of waste resulting from the cuts required to achieve your tile layout. The contingency allowance for wastage is best estimated by your tile contractor, but is typically between 15%, depending on the tiles being used and the complexity of the particular design and layout.

We don’t. Unlike the franchises, our technicians are only ProGeneralService employees. Every member of our team is screened, insured, and bonded. No matter what, we assure you that you will work with the best crew ever!

No, our techniques are safe for your belongings and surfaces. We ensure thorough odor removal without causing damage.

Absolutely! Our Color Consultation service assists you in selecting colors that match your preferences and property’s aesthetics.

Air duct cleaning can potentially contribute to energy savings. Removing dust and debris from the ducts helps improve airflow and allows the HVAC system to operate more efficiently. When the system runs efficiently, it doesn’t have to work as hard to heat or cool the space, resulting in potential energy savings.

The cost of ceramic tile when installed by a professional is typically higher than many other floor coverings. However, because of its durability, it is also considered to be the least expensive in the long term. Occasionally, a tile may be cracked or broken, but the entire floor will never have to be replaced, except in rare cases. Most other types of floors, such as carpet and vinyl flooring, will eventually need to be replaced.

Air duct cleaning is important for several reasons. It helps remove accumulated dust, allergens, pet dander, and other pollutants from the ducts, improving the quality of the air you breathe. It also helps maintain the efficiency of your HVAC system, which can lead to energy savings and extended equipment lifespan.

The timeline varies based on the size of the space and the complexity of the project. Our team will provide an estimated timeframe during the consultation.

Yes, a well-executed exterior paint job can enhance curb appeal and raise the perceived value of your property.

Regular cleaning depends on usage and exposure to road conditions. Generally, it’s recommended to clean before and after trips.

Yes, carpet cleaning can help eliminate unpleasant odors. Professional cleaners often use specialized deodorizing treatments that target and neutralize odors trapped in the carpet fibers. However, the effectiveness of odor removal may depend on the source and severity of the odor. It’s best to discuss specific odor concerns with the cleaning company beforehand.

There are several warning signs that suggest your dryer vent requires cleaning:

• Clothes take longer than usual to dry, indicating reduced airflow.
• The exterior of the dryer becomes unusually hot during operation.
• Lint and debris accumulation around the dryer or vent opening.

While it’s possible to perform basic maintenance tasks like cleaning registers and grilles, professional air duct cleaning requires specialized equipment and expertise. DIY cleaning attempts without the proper tools and knowledge may lead to damage or inadequate cleaning. It’s generally recommended to hire a professional for thorough air duct cleaning.

Professional Carpet Cleaning costs average between $0.15 and $0.3 per sq.ft. or while a room is average $40.
Additional Carpet Cleaning Costs:
The above estimated costs just take the cleaning into consideration. However, you might want extra cleaning for spots, repairs, or help with moving furniture. These are all extra services which lead to additional costs.
To estimate the cost of the service, you can use your carpet cleaning estimate calculator.
ProGeneralService offers special coupons based on the area of the room.

The obvious reason is that they do get very dirty, but there are other factors to consider when determining the need for regular air duct cleaning of your HVAC system:

• Mold around air vents
• Mold in air vents
• Dust around air vents
• Do you have any pets? (dogs, cats, etc…)
• Do any of the occupants have allergies or asthma
• Is there any cigarettes or cigar smoke in the home
• Has there been any water contamination or damage to the home or HVAC system
• Any home renovations or remodeling projects
• Suspect rodent/insect infestation

Normally, you’ll begin to notice some signs when your air ducts are no longer working properly. You may smell a bad odor, but you may also see dust coming out of the system when the air flows, or just actually see the debris or mold. Uneven air flow may also indicate it’s time to call an air ducts cleaning company nearby.

The drying time after carpet cleaning varies depending on several factors, such as the cleaning method used, carpet thickness, humidity levels, and airflow. In general, carpets can take anywhere from a few hours to a full day to dry completely. Proper ventilation and air circulation can help expedite the drying process.

Yes, our Drywall Services are tailored for both homes and businesses seeking impeccable wall solutions.

Disinfection is the preferred choice when a higher level of germ eradication is necessary. It’s particularly important in areas where the risk of infection is greater. Examples include:

Healthcare Facilities: Hospitals, clinics, and doctor’s offices require thorough disinfection to prevent the spread of contagious illnesses.

Public Spaces: Disinfection is essential in high-traffic areas like gyms, schools, and public transportation to reduce the risk of disease transmission.

We accept almost every credit card. We also accept check, cash, PayPal and financing options available to our customers.
For more details, give us a call today.

Yes, our team takes great care to protect your property and belongings during the project, minimizing any potential disruptions.

Air filters trap particles that are floating in the air onto a membrane as they are drawn into the filter. They normally do not have an impact on odors, but in some cases, certain gases can be trapped as well. An odor molecule must get passed through the membrane in order to be captured, so filters are unable to affect the source of the odors. Ozone generators on the other hand, send out O3 into the treatment area to oxidize and remove odors at their source.

Yes, we make every effort to match the existing tile design for a seamless repair or replacement.

Certainly! Our Exterior Painting Service caters to both homes and various commercial properties seeking a fresh, appealing look.

Our handyman services cover a wide range of repairs, maintenance tasks, installations, and more, making your life easier.

If you have the materials, that’s great, but if not, a member of our team can happily go to a local merchant and get what you need. We’ll try to get ready, but sometimes it’s not possible, so will need to go back or pop out.

Yes, we collaborate with you to choose materials and designs that match your preferences and the aesthetics of your spaces.

Absolutely! Our Handyman Services cater to both homes and businesses seeking efficient and reliable maintenance solutions.

While there are DIY methods for cleaning dryer vents, professional dryer vent cleaning is recommended for several reasons. Our trained technicians have the expertise and specialized equipment to access and clean the entire vent system thoroughly. Additionally, DIY cleaning may not effectively remove all the debris and may even cause damage to the vent if not done correctly.

The cost of professional dryer vent cleaning can vary depending on factors such as the length of the vent, the level of blockage, and your location.

• First floor dryer vent cleaning costs $89 to $120.
• Second floor dryer vent cleaning costs $120
• Roof dryer duct cleaning costs $140 to $200.

ProGeneralService offers special coupons.

We make every effort to minimize disruption. Our efficient methods ensure a swift process with minimal inconvenience.

No, our techniques are safe for both the exterior and interior. We ensure thorough cleaning without causing damage.

We strive to minimize disruptions during installation, working efficiently while ensuring a high-quality result.

Yes, eliminating odors contributes to better indoor air quality. A fresh environment promotes a healthier and more comfortable living or working space.

While DIY cleaning is possible, professional cleaning ensures thorough results and a polished finish.

Carpet cleaning refers to the process of removing dirt, stains, and allergens from carpets to restore their appearance, hygiene, and overall cleanliness.

We’re happy to provide you with a free, firm, upfront quote before we begin any work.
To request your free quote, simply give us a call or fill out the form.
We respond quickly and do our best to provide you with an estimate of the cost as soon as possible.

Sanitization is a suitable option when you want to reduce the number of germs to a level that is considered safe for everyday activities. It’s commonly used in environments where there is a lower risk of infection transmission. For instance:

Food Preparation Areas: Kitchens, restaurants, and dining spaces can benefit from regular sanitization to ensure food safety.

Household Surfaces: Sanitizing surfaces like countertops, cutting boards, and utensils can help prevent the spread of common bacteria.

Our customers trust us with all of their cleaning and handyman needs because:

With ProGeneralService, you know you’re getting the best services, backed by a 100%-satisfaction guarantee.

If you’re not completely satisfied with the results of ProGeneralService’s services, we’ll quickly take the next steps to fix it –

• Redo for your satisfaction
• Refund the money you paid for the service if you are still not satisfied after the redo
• Repair any damage caused by our work, at our expense.

Minimum Efficiency Reporting Values, or MERVs, report a filter’s ability to capture larger particles between 0.3 and 10 microns (µm).

This value is helpful in comparing the performance of different filters. The higher the MERV rating the better the filter is at trapping specific types of particles.

HEPA is a type of pleated mechanical air filter. It is an acronym for “High Efficiency Particulate Air [filter]” (as officially defined by the U.S. Department of Energy). This type of air filter can theoretically remove at least 99.97% of dust, pollen, mold, bacteria, and any airborne particles with a size of 0.3 microns (µm). The diameter specification of 0.3 microns responds to the worst case – the most penetrating particle size (MPPS). Particles that are larger or smaller are trapped with even higher efficiency. Using the worst case particle size results in the worst case efficiency rating (i.e. 99.97% or better for all particle sizes).

All air cleaners require periodic cleaning and filter replacement to function properly. We recommend changing air filters every 3-6 months.

Absolutely! Our skilled team is equipped to handle projects of all sizes, from minor repairs to extensive installations.

We offer customizable service plans that allow you to target specific areas based on your needs.

The National Air Duct Cleaners Association (NADCA) recommends getting your air ducts cleaned every three to five years.

We recommend allowing the upholstery to dry before use. Our experts can provide guidelines for proper drying times.

Yes, our experts can repair or replace individual tiles, seamlessly blending them with the existing ones.

Swift action is essential. Mold can spread rapidly and cause further damage. Contact us as soon as you suspect mold growth.

Our goal is to restore your property as closely as possible to its pre-fire condition. We strive for excellence in every aspect of restoration.

Professional Tile and Grout Cleaning costs average between $0.5 and $3 per square foot.

These costs are often affected by levels of filth covering tile and grout, floor tile materials and condition, and other services requested such as sealing or tile buffing/polishing.

ProGeneralService offers special coupons based on the area of the room.
You can make a rough online calculation of the cost of tile and grout cleaning on our site.

Signs of poor indoor air quality include allergies, respiratory issues, odors, and excessive dust. Our assessment can provide a clear picture.

Yes, we have experience working with insurance companies to help streamline the restoration process and ensure a smooth experience for you.

The duration varies based on the size and complexity of the area. Our team will provide an estimated timeframe during the consultation.

We use specialized equipment such as water extractors, dehumidifiers, and air movers to efficiently remove water and dry structures.

Fill out the form or call (713) 489-8044 and a representative will assist you with any questions you may have about the services you require.

The U.S. EPA says that “duct cleaning services typically – but not always – range in cost from $450 to $1000 per heating and cooling system, depending on the services offered, the size of the system to be cleaned, system accessibility, climatic region, and level of contamination”.

To estimate the cost of the service, you can use your air duct cleaning estimate calculator.

Avoid advertisements for “$99 whole house specials” and other sales gimmicks. These companies often charge a nominal fee and do a poor job of cleaning of air ducts. These companies may also persuade the consumer into unneeded services, with and/or without their permission!

We recommend scheduling a thorough cleaning every 12-24 months to maintain the beauty and hygiene of your surfaces.

While we primarily focus on scheduled services, we do our best to accommodate urgent requests when possible.

We make every effort to minimize disruption. Our efficient methods ensure a swift process with minimal inconvenience.

We strive to minimize disruption. Our efficient methods ensure a swift process with minimal inconvenience.

Absolutely! Our Water Damage Cleanup and Restoration services cater to both homes and businesses, providing swift and efficient solutions.

Yes, improved air quality can lead to better respiratory health, fewer allergies, and an overall enhanced sense of well-being.

Absolutely! Our texture matching service ensures repaired areas blend seamlessly with the rest of the wall.

Regular dryer vent maintenance is the key to preventing future clogs and ensuring optimal dryer performance. In addition to professional cleaning, we recommend the following tips:

• Clean the lint filter after every load of laundry.
• Inspect the vent hood outside the house periodically and remove any debris or obstructions.
• Avoid overloading the dryer, as it can lead to increased lint buildup.
• Schedule annual dryer vent cleaning to remove any accumulated debris and ensure proper airflow.

While simple measures like regular cleaning can help, professional solutions ensure thorough and lasting improvements in indoor air quality.

Scheduling a dryer vent cleaning with us is simple. You can reach out to us via phone, email, or our website’s contact form to request an appointment. Our friendly customer service team will assist you in selecting a convenient date and time for the cleaning. We strive to accommodate your schedule and address your needs promptly.

It depends on the severity of the damage. On average, it can take from 12 hours to a few weeks.

The timeline varies based on the size and complexity of the project. Our team will provide an estimated timeframe during the consultation.

Absolutely! Our Exceptional Tile and Grout Cleaning is tailored for homes, offices, and various commercial establishments.

Air fresheners may mask odors temporarily, but professional odor removal targets and eliminates the source of the odor for lasting results.

• Our specialists will need access to a water faucet.
• If there are certain areas or spots on the premise that require extra attention, please notify our technicians during the pre-cleaning inspection and we’ll focus on pre-spotting more intensively.
• Let our technicians know about cracked tiles, loose grout, and other flaws.
• In case we need to move furniture, we’ll ask you to take all breakables and other objects off anything we need to move. Only electronic and very massive, weighty objects will remain untouched.
• Be careful and don’t slip on the wet floors immediately after cleaning. Moreover, it takes the sealers half an hour to dry. During this period, keep pets and children off the floor and avoid stepping on it with the shoes.
• Please, postpone rearranging any objects on the floor for 2 days after we cleaned the tiles.

If the tile & grout was installed correctly, the cleaning procedure will not harm it.

Most deodorizers use a fragrance formulation to counteract odors combined with fragrances to help cover them up. The fragrances used in deodorization will normally leave some residue in the air and on surfaces. Some people find these fumes unpleasant, while those who are highly sensitive may have a reaction. Ozone, on the other hand, is designed to oxidize odors at their source. It usually dissipates less than an hour, leaving the air smelling fresh, with no residue. In fact, it will even eliminate the heavy smell that can linger from a deodorizer.

Carpet cleaning is important for maintaining a healthy indoor environment. Carpets can accumulate dust, pet dander, allergens, and stains over time, which can affect indoor air quality and potentially cause respiratory issues or allergies. Regular cleaning helps remove these contaminants, extends the life of the carpet, and keeps it looking fresh.

ProGeneralService offers free in-home inspections so that there are no surprises when it comes time to pay for the air duct cleaning service – we want our customers to be informed about what needs to be done before any work is started! We also believe in providing quality work at a fair price.

All of our services come with a 100%-satisfaction guarantee so that you can rest assured knowing your money was well spent.

Absolutely, our cleaning services are customizable. You can choose a comprehensive cleaning session for both interior and exterior.

ProGeneralService will take care of every customer and complete any project. No matter the size of your project, we comply with all your needs, budget, and purposes!

There are several methods of carpet cleaning, including steam cleaning (hot water extraction), dry cleaning, bonnet cleaning, and encapsulation. Each method has its advantages and is suitable for different types of carpets and specific cleaning needs. Professional carpet cleaners can recommend the most appropriate method for your carpets.

The frequency of dryer vent cleaning depends on various factors, including the usage of your dryer and the type of venting material. As a general guideline, it is recommended to clean the dryer vent at least once every year. However, if you have a larger household and use the dryer frequently, it might be necessary to clean it every six months.

Absolutely! We can tackle multiple tasks during a single appointment, optimizing your time and convenience.

Smoke residue is just as dangerous as the flames of a fire. Smoke inhalation can cause respiratory problems, and the residue can also be toxic. This residue is actually unspent fuel and sets the foundation for a subsequent fire.

Air duct cleaning can potentially improve allergies or respiratory issues by reducing the presence of allergens and irritants in the air. However, it’s important to note that air duct cleaning is just one aspect of addressing these issues. Consult with a medical professional to determine the best course of action for your specific circumstances.

Our Color Consultation service helps you choose colors that complement your style and space, ensuring a cohesive and pleasing result.

The effects of water damage can be severe and can go unnoticed until it’s too late. It can trigger gradual structural deterioration and mold growth, which in turn can cause health concerns.

Air duct cleaning is the process of removing dirt, debris, and contaminants from the HVAC (Heating, Ventilation, and Air Conditioning) system’s ductwork to improve indoor air quality and ensure proper system functionality.

Signs include visible mold, a musty odor, and health symptoms. Our mold inspection can provide a definitive assessment.

Yes, our methods prioritize safety for all occupants, including pets and children. We use certified techniques and products.

We strive to minimize disruption. Our efficient methods ensure a quick process with minimal downtime.

Professional air duct cleaning typically involves a combination of methods. These may include using specialized brushes, high-powered vacuums, and compressed air to dislodge and remove debris from the ducts. The process also includes cleaning other components of the HVAC system, such as registers, grilles, and coils.

We can effectively remove a wide range of odors, including pet odors, smoke, cooking smells, and more. Our experts tailor solutions to each odor type.

The duration of the dryer vent cleaning process may vary depending on the vent’s length, complexity, and the amount of accumulated debris. In general, the cleaning process typically takes between 30 minutes to an hour. Our experienced technicians work efficiently to minimize any inconvenience to you and ensure a thorough and effective cleaning.

The sooner, the better. Prompt action minimizes damage and prevents further issues like mold growth. Contact us immediately for assistance.

We can repair a range of issues, including cracks, holes, water damage, and other imperfections in your drywall.

Absolutely! Our Fire Damage Restoration services cater to both homes and businesses seeking comprehensive restoration solutions.

Wall tiles, because they are not intended to be load bearing, are typically thinner, lighter and softer than floor tiles. Wall tile glazes are not designed to handle the abrasive forces from foot traffic. Increasingly, floor tiles are being applied to walls and this is no problem so long as the walls are strong enough to support their weight and proper ceramic tile installation methods are used. However, it is not usual to recommend using wall tiles in floor applications.

We recommend moving furniture away from walls to ensure proper access. However, we also provide furniture moving services for your convenience.

Yes, we take great care to protect your property and belongings during the restoration process, minimizing any potential disruptions.

Yes, we provide recommendations to prevent future stains, including proper maintenance and addressing spills promptly.

The frequency of professional carpet cleaning depends on various factors, including foot traffic, pets, and individual circumstances. As a general guideline, it’s recommended to have carpets professionally cleaned at least once every 12 to 18 months. However, high-traffic areas or homes with pets or allergies may require more frequent cleaning.

Our experts are skilled in removing various types of stains. While some may be more stubborn, we make every effort to effectively remove them.

Professional carpet cleaning, is generally safe for children and pets. However, it’s advisable to keep them away from the cleaned area until the carpet is fully dry. Additionally, discuss any specific concerns or allergies you may have with the cleaning company.

Upholstery Cleaning costs can range in prices depending on what type of upholstery you need cleaned and how large the furniture is.

Steam upholstery cleaning can cost around $10 to $200 per furniture item.
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