ProGeneralService was originally started when two families came together as a result of two of our children getting married!
On one side of the family, you had Igor Urinov who had been providing services such as cleaning carpets, tile and grout, a/c ducts and dryer vents, and on the other side, you had Mike Riddle who has been working for the last 24 years working in the facility service industry, providing operations, maintenance, maintaining air quality and customer service for tenants at a complex of over 3 million square feet. When we first decided to form ProGeneralService, we had great discussions among ourselves about what we would be trying to accomplish as a business.
We realized that in order to be successful and to stay ahead of our competition, we had to not only provide a great service, but to provide fantastic customer service. To many companies show up to perform services at homes or offices and do not listen to what the customer wants, or they will get into such a hurry to get in and out so they can move on to the next job, that they will damage something within the home, causing for an unhappy customer. We at ProGeneralService take great pride in making sure that we are very professional when we arrive at your home or office, listen to your needs and complete the service that was promised.
You The Customer, IS, The Future of Our Business!
We are constantly going through training and schools to maintain our certifications so that we can stay up with the latest techniques and methods in the cleaning industry, to provide you with the best service possible.
When you contact us here at ProGeneralService, you will probably be greeted on the phone by Viktoriya, our office admin personnel, she will try to answer any questions you have, and she will also schedule your appointment for your Free Quote or Service at your convenience, but anything to do with the techniques or process, she will leave to Mike the Manager or Igor who is the head Technician.